Refund policy

We want you to love what you receive. If something isn't right, we'll make it right.

Damaged, faulty, or wrong item

If your piece arrives damaged, faulty, or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photos. We'll arrange a replacement or exchange at no extra cost.

Please record an unboxing video when opening your parcel — it helps us resolve any issue quickly.

Exchanges

Exchanges are accepted within 2 days of delivery for unused items in original condition and packaging. Delivery charges for exchanges are covered by the customer.

Hygiene note

For hygiene reasons, worn earrings cannot be returned or exchanged unless they arrive faulty or damaged.

Refunds

For eligible issues, we offer a replacement, exchange, or store credit. Cash refunds are handled case by case for prepaid orders.

To start a return or exchange, message us on WhatsApp at 0319 7246207.